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Exede Common Questions



1. What plans does Exede offer?

Exede offers two services. One is exede12, which provides 12 Mbps downstream and 3 Mbps upstream in the areas that are covered by our new ViaSat-1 satellite. The other is exede5. This service provides 5 Mbps downstream and 1 Mbps upstream and is available to most people throughout the U.S.

Regardless of which plan is available in your area, you will be able to enjoy great high speed service. All plans within each region boast the same high speed. They only vary by data allowance. Give us a call at 1-888-746-8960, and we can help you find out more about the service available in your area.

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2. So I can enjoy the same speed no matter which plan I choose?

Yes, you get the same great speed no matter your plan. We believe you shouldn't have to pay extra in order to enjoy great high speeds. Instead, you choose a plan that is priced according to the amount of data available per month. This allows you to select your plan based upon how much data you use each month, rather than pay extra to enjoy fast internet speeds.

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3. How can you offer speeds that are so much faster than other satellite internet services?

Exede's broadband service can bring you such speeds, because it uses the most powerful communication satellite ever launched by a satellite company. This satellite, ViaSat-1, boasts more capacity than all other communications satellites over our continent combined.

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4. How can you offer speeds that are so much faster than other satellite internet services?

Yes, ViaSat-1's high capacity is part of the reason. However, there are two other things that help us bring you speeds that are revolutionary within the satellite internet industry. Our web acceleration technology, which quickens page load times, and equipment are also very important pieces that in this "puzzle."

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5. Is this really better than previous satellite internet service? How is it different?

Exede really is revolutionizing the satellite internet industry with this new service. Now, there is a satellite internet service that enables you to:

  • Watch movies, TV shows and stream video with fewer buffering delays.
  • Enjoy better quality video chat with less jitter. 
  • Download and stream music without long waits.  
  • Share more photos with friends and family than ever before.
  • Enjoy faster browsing than any other satellite internet service has ever been able to offer. 
  • Connect multiple devices such as computers, tablet devices, smart phones and more.

Plus, we will be introducing even more enhanced services, including Voice over IP (VoIP), in the near future.

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6. What happens if I go over my monthly data allowance?

If you exceed your data allowance prior to your monthly reset date, your service will be slowed to a speed of 128 Kbps. You will still be able to use your service, but you may not be able to do things such as watch movies online or use it for other streaming media. On your reset date, your usage will be turned back to zero. At that point, your normal speeds will be restored. Remember that you can upgrade to a higher data plan at any time and that there is never any charge to do so.

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7. I am a current customer of WildBlue. Can I get Exede?

Yes, you can enjoy this new Exede service. As one of our valued current customers, we are happy to offer you an opportunity to upgrade. We are offering all of our current customers a Priority Upgrade Program. This upgrade will require a new satellite dish and modem. These will be set up by one of our trained technicians. The new service will require a small fee to get started. Call the existing customer priority upgrade line at 1-888-463-9333 and we can help you get started.

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  Exede Plans and Pricing | Compare Exede | FAQ | Order Exede © 2012 ExedeInternetService.org, an authorized reseller of Exede by ViaSat - Site Content By Sarah
  *Comparison for exede12 areas only. Comparison is based on published speed of exede12 service and 3.1 Mbps average DSL service as reported by the FCC study of US broadband performance: http://download.broadband.gov/plan/fcc-omnibus-broadband-initiative-%28obi%29-technical-paper-broadband-performance.pdf.